Refund policy
Shipping Policy
At Everglow™, we work to get every order packed and on its way as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days. During holidays, product launches, or periods of unusually high demand, processing may take longer.
Delivery Times
Delivery times vary depending on your location, carrier delays, weather, and order volume. While most orders arrive much sooner, in rare circumstances an order may take up to 45 days to arrive.
Please make sure your shipping address is complete and correct before placing your order. Everglow™ is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.
Tracking Your Order
Once tracking becomes available, you can use your tracking information to follow your shipment. Tracking updates may occasionally take a few business days to appear.
Multiple Packages
Some orders containing multiple products may be shipped separately. If this happens, your packages may arrive on different days.
Lost, Stolen & Damaged Packages
Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.
We strongly recommend adding Shipping Protection at checkout. Shipping Protection is designed to provide additional coverage for eligible packages that are lost, stolen, or damaged during transit.
Orders placed without Shipping Protection are not eligible for Everglow™ replacement or reimbursement solely because a package is reported lost or stolen, except where otherwise required by applicable law.
If tracking shows your package as delivered but you cannot locate it, please:
- Check around your property and usual delivery locations.
- Ask household members or neighbors if they accepted the package.
- Allow 24–48 hours, as some carriers mark packages delivered shortly before actual delivery.
- Contact the shipping carrier using your tracking number.
If you purchased Shipping Protection and believe your package was lost, stolen, or damaged, please contact us through the Contact page on our website.
Returns & Refunds
We want you to be happy with your Everglow™ purchase.
If you experience an issue with your order, please contact us through the Contact page on our website with your order number and a description of the issue.
To be eligible for a standard return, products must be returned in their original condition with all included components and accessories. Items that have been intentionally damaged, modified, or returned incomplete may not qualify for a full refund.
Do not send a return without contacting us first. Our team will provide return instructions if your order is eligible.
Original shipping charges and optional Shipping Protection charges are non-refundable unless otherwise required by law.
Once an approved return is received and inspected, refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.